HELP CENTER FAQ-SELFTRITSS
Have a question? Discover our FAQs where you can find the answers you need, whether it is about returns, refund and more.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
Can I return items on Sale?
All items labeled ON SALE, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
ARE RETURNS FREE?
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 30 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed.
On receiving your return the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:
If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Product from you and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer);
if you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your SELFTRITSS account;
DOES MY FULL REFUND INCLUDE SHIPPING COSTS?
Unfortunately no shipping cost are not refundable.
WHY WAS MY ORDER RETURNED TO SENDER OR REFUSED?
An order may be returned to sender for one of the following reasons:
An address is invalid or there is missing information,
The carrier is unable to deliver your package, or
The order is refused by the customer at time of delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Can l return my item if l have changed my mind?
Yes , you can but you will be subject to a restocking fee of 10% and there is no refund on shipping cost.
I want to cancel my order or change my order?
You have 24hrs to cancel or change your order .Please contact us on this email if you want to change your mind or cancel your order enquiries@selftritss.com
DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Unfortunately Selftritss is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Selftritss. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.If you haven’t received all of your items please contact us within 14 days.
HOW CAN I PAY FOR MY ORDER?
We’ve got you covered! We accept the following payment methods:
- Visa
- Visa Debit
- Solo
- Maestro
- Electron
- Paypal
- Klarna
You can be assured that shopping with Selftritss is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
Your name
Your order number
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item
SHIPPING
How long does delivery take?
Please refer to our shipping policy to get the correct estimated times for your location
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.