Return Policy
SELFTRITSS will accept returns of unused products, unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges.
USA RETURNS
All USA returns are free and return requests must be initiated within 30 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 30 days of submission to qualify for a full refund.
Returns Outside USA
All returns outside are to be initiated within 30 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 30 days of submission to qualify for a full refund.
PLEASE NOTE :Buyer is responsible for all return fees if they reside outside USA.
Returns Processing Time
Returns are refunded via original form of payment. Returns are processed within 5-7 business days after your item(s) are delivered to us. If it is a split package order, it will start from the time of the final package delivery date and time.
Please note: Please ensure to package and ship each order separately . If multiple orders are returned inside a single return package, you will not receive your full refund and this will require additional time to process. IF YOU RECEIVED A SPLIT ORDER PLEASE SHIP BACK YOUR ORDERS THE WAY YOU RECEIVED EACH OF THEM IN SEPARATE PACKAGES.
To help expedite the processing of returns, please follow these instructions:
⦁ Clothes and Shoes are to be sent to us within 30 days from the date you notify us of your intention to return the Product(s).
⦁ Electrical Appliances and Home items are to be sent to us within 30 days from the date you notify us of your intention to return the Product(s).
⦁ Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
⦁ All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne etc.).
⦁ For BEAUTY items to be returned items must be unused, sealed, and in original packaging.
⦁ Underwear, swimwear, bodysuits and fashion facemasks can not be returned for hygiene purposes.
⦁ Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
⦁ Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.
Non-SELFTRITSS items sent to our Distribution Center will be discarded upon receipt.
To initiate a return, please see Initiating a Return
RESTRICTIONS TO YOUR ACCOUNT
We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy or breach our Website Terms of Use or our Terms and Conditions of Sale, including by returning Products in a used condition, or failing to return Products relating to cancelled orders.
Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning Products to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.
This does not affect any other rights you may have under the law.
INCORRECT, MISSING OR DAMAGED PRODUCTS
If you receive a Product that is incorrect or damaged, please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.
When you first contact us please include the following information by way of a report of the fault:
Your name.
Order number.
Date of purchase.
Date of discovery of the fault.
Product name and code.
Picture and/or video of the fault.
Description of the fault.
(The product name and code can be found on your order confirmation email).
If you believe there is an item missing from your order please contact us within 7 days of receiving your order, otherwise your order will be deemed accepted.
If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.
Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.
If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, to the original form of payment. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.
If we do not accept that the Product is faulty, we shall inform you of our decision.
Please be assured that any information you provide will be handled in accordance with our Privacy Policy. Our Privacy Policy is available here.
Any decision by us does not affect any other consumer rights you may have under law.